Afterpay FAQs

1. What happens if I can't make a payment?

Afterpay is committed to making sure you stick to your repayment plan. That’s why they consider every purchase application before approving that purchase. And they are always sending you reminders when a payment is almost due.

If you are facing hardship, they have hardship policy that allows them to work with you to get you back on track. As soon as you miss a payment, they will immediately stop you from making any further purchases with Afterpay. 

A late fee is charged when an installment for an order is not paid after the applicable grace period (usually 10 days unless otherwise noted on your payment schedule). Afterpay will only ever charge one late fee per installment and the total amount of late fees charged on an order will never exceed 25% of your initial order value.

2. Does Afterpay have an automatic payment system?

To make it easy for you to stick to your payment plan, Afterpay provides automatic payments. This means on the due date, Afterpay will take your next installment from the original card used when you placed your order.  

If your payment is still outstanding after the applicable grace period then you may be charged up to an $8 late fee. Alternatively, you can always make payments manually on time or early - by clicking on the PAY NOW button in your account online or in the App.

3. When will my first payment be taken?

You will more than likely pay the first installment of the purchase price at the time you place the order. If you have been shopping with Afterpay for some time, and have a really good repayment history, you may find that Afterpay defer taking the first payment until 2 weeks after you make your purchase.